Have Questions About Floors, Countertops and Other Surface Restoration Jobs?

My customer has asked “How do I clean around the fixtures on my marble vanity top?” What should I tell them?

Thu, Jan 20, 2022 0 0 665 0/5 (0 Vote)

This has always presented a problem. If the marble adjacent to the fixtures is severely pitted, I would recommend hiring a plumber to remove the fixtures and then hire you to refinish the vanity. Once the marble has been refinished, let them know to... Read More

What can I tell my customer when they ask if they can use glass cleaner to clean their marble shower walls?

Thu, Jan 20, 2022 0 0 755 0/5 (0 Vote)

Tell them simply this: “No, I would not recommend using window cleaner on a marble shower wall. Some window cleaners contain chemicals which could damage the marble.” Also, let them know to keep their marble shower walls in optimal condition the... Read More

My customer’s granite tile floor has developed several white streaks. They’ve tried several things but they don’t seem to go away. What can I suggest they use to clean them off?

Thu, Jan 20, 2022 0 0 599 0/5 (0 Vote)

These white streaks may be hard-water deposits, which can prove very difficult to remove. Suggest that they try a sulfamic acid-based tile-and-grout cleaner -- Stonecare PRO Signature’s HEAVY DUTY Tile and Grout Cleaner. CAUTION Make sure to... Read More

What’s the best way to clean grout off a newly installed marble floor without dulling the marble? All grout cleaners seem to contain acid.

Thu, Jan 20, 2022 0 0 713 0/5 (0 Vote)

Several excellent grout cleaners are available from your stone care supplier that will not dull polished marble. Try a mild solution of bleach ; use a soft tooth brush to apply the solution to the grout joints and scrub lightly. TIP If the grout is... Read More

My technician has told me that after completing the routine maintenance then finishing off with mopping a marble tile floor on a hotel maintenance contract, there are streaks across it when it dries. We have tried several different cleaners, yet I al

Thu, Jan 20, 2022 0 0 584 0/5 (0 Vote)

The streaking may be caused by any one of a number of problems. The mop you are using may be dirty. Use a clean string mop and make a point of only using it for the marble floor. Wring the mop out several times as you clean the floor. Are you using... Read More

My customer wants to know if it is safe to use a vegetable oil-based cleaner on their marble floor. What should I tell them?

Thu, Jan 20, 2022 0 0 646 0/5 (0 Vote)

Most of the stone soap products sold by stone care suppliers contain vegetable oil-based soap, and are safe for marble surfaces. However, a good quality pH neutral cleaner, such as Stonecare PRO Signature’s Marble Cleaner is a much better... Read More

This has come up several times and I’d like to know what to tell my customers. Is it safe for my customers to use pine-type cleaners on their marble floors? How about a ceramic tile floor?

Thu, Jan 20, 2022 0 0 627 0/5 (0 Vote)

Pine-type cleaners are not recommended for polished stone surfaces . They contain harsh chemicals that can etch the stone. However, they work well, and are safe to use, on ceramic tile. TIP Let your customers know that few grocery stores carry... Read More

I just cleaned a black marble floor with a wax stripper. As it dried, it turned white. I have tried rinsing it and nothing seems to work. Is it ruined, or can it be fixed?

Thu, Jan 20, 2022 0 0 596 0/5 (0 Vote)

It is probably not ruined, but removing this whitish haze can prove difficult. If the black marble is an agglomerate, chances are the alkaline stripper has attacked the polyester resin that binds it together. If so, the surface will have to be honed... Read More

What’s the best method for cleaning a flamed granite floor. I have tried using a black stripping pad but it doesn’t seem to get into the low areas, what do you suggest?

Thu, Jan 20, 2022 0 0 653 0/5 (0 Vote)

The best way to clean a flamed granite floor is to use a brush known as a nylo-grit brush. These brushes are designed to reach into the low areas of uneven surfaces such as flamed granite. Nylogrit brushes are available at most janitorial supply... Read More

I used a stone cleaner that contains hydrofluoric acid on a polished granite and it etched the surface. I thought acid will not effect granite?

Thu, Jan 20, 2022 0 0 657 0/5 (0 Vote)

Acids generally will not harm granite but hydrofluoric acid is the exception. Hydrofluoric acid will etch polished granite as well as glass. Never use HF on polished granite. Read MSDS and label directions. FYI Hydrofluoric acid is a common chemical... Read More

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